Terms & Conditions

All Products are advertised for sale on an “as is” and “as available” basis. The availability, description and prices of the Products. stated in the kwoods.com.sg product list may not be accurate at the time of viewing. We will not be liable in any way for any inaccuracy and incompleteness in relation to the availability, descriptions and prices of the Products stated in kwoods.com.sg product list.  

All items available for online purchase are not guaranteed to be in stock at the time of order processing. If we are unable to fulfil your order, you will be given a refund for the cancelled order. 

Any discounts and rebates offered are subject to further terms and conditions. All discounts and rebates offered may be withdrawn/cancelled by us at any time without notice. All free gifts are available whilst stocks last. Free gifts are not exchangeable.  

Unless stated otherwise, prices are stated in Singapore Dollars, inclusive of Goods and Service Tax.  

All payments shall be subject to the payment methods and terms and conditions of the payment systems used by us and/or our payment service providers. You must read the terms and conditions of such payment systems and/or payment service providers before making payment for the Products.

Please present your Order Confirmation Receipt for self-collection of your merchandise. You can self-collect your online purchases in-store at our K/WOODS Shop at: Metro Paragon, L3.

kwoods.com.sg can deliver to all local addresses within Singapore Mainland.

A delivery charge of S$5 applies to orders below S$150 (after any discounts and rebates).  

Free delivery within Singapore Mainland is applicable to orders above S$150 (after any discounts and rebates).

You may contact us at 8031 5015 daily between 10am – 9pm, or send us an email with your order ID at support@kwoods.com.sg

Cancellation of orders by you are only allowed if the Products ordered have not been fulfilled or picked up by our delivery service providers. In the event of a cancellation, refund will be credited back to the same mode of payment used to pay for purchase.

Risk of loss and damage of the Products passes to you on the date that the Products are delivered to the delivery address provided by you to us or are collected by you from us. Kwoods.com.sg shall retain title to the Products until such time as payment for the Products has been received by us.

Returns and exchanges are subjected to our discretion and prevailing policies. Should returns be allowed, refunds will be in the form of Metro credit vouchers.

For returns and exchanges, please present the Product(s) in its original packaging, and order details or proof of purchase at K/WOODS Shop at Metro Paragon, L3.

We reserve the right to refuse to accept return or exchange of any Product that appears to have been used, tampered with or damaged by you, that is not presented to us in its original packaging, or is otherwise not in a resaleable condition. We further reserve the right to refuse to accept return or exchange of any Product if you are unable to furnish proof of purchase to our satisfaction.   

Returns and exchanges shall only be provided in respect of Products. Gift-with-purchase items are not returnable or exchangeable.

You shall have the responsibility to inspect any Product upon delivery or collection. Save for any warranties as may be implied by the Sale of Goods Act 1979, we hereby exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We will not be liable for damages which are not reasonably foreseeable arising out of or about the Products and your use of our website kwoods.com.sg.  

Except to the extent required by law, we will not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed at kwoods.com.sg.  

We will not be liable to you or any party for any damage, losses, expenses or costs whatsoever (including without limitation, any direct, indirect, special, incidental or consequential damages, or economic loss or loss of opportunity) arising out of or in connection with your use of the Products, our website kwoods.com.sg, or reliance on any information, materials or online services provided at kwoods.com.sg, regardless of the form of action and even if we had been advised as to the possibility of such damages.  

In any event, and notwithstanding anything contained in the Terms and Conditions, our maximum aggregate liability in contract, tort (including negligence or breach of statutory duty) or otherwise arising out of or in relation to your use of any Product or our website kwoods.com.sg shall be limited to the price paid by you for the relevant Product purchased from kwoods.com.sg.

Our failure to insist upon strict performance of any provisions hereof shall not be deemed a waiver of any of our rights and remedies. The invalidity of any provision of the Terms and Conditions shall not adversely affect the validity or enforceability of the remaining provisions.

The Terms and Conditions supersedes all prior representations, understandings and agreements between us and you.

We reserve the right to modify the Terms and Conditions at any time and at our sole discretion. Such modification will be effective immediately.

A person who is not a party to the contract of sale of any Product by us to you has no rights under the Contracts (Rights of Third Parties) Act 2001 to enforce any term of these Terms and Conditions.

The Terms and Conditions shall be governed by and construed under the laws of Singapore. You agree to submit to the exclusive jurisdiction of the courts of Singapore in the event of any dispute in relation to and/or arising from the Terms and Conditions.