Returns & Exchanges

  1. What’s your return & exchange policy? 
    For local orders (orders within Singapore), you may request for an exchange/refund within 30 days of the date of purchase subjected to K/WOODS’ Shop returns policy. Returnable items must be unworn, unwashed, unaltered, and still have their clothing tags intact. 
     
    The merchandise, including any gifts with purchase, will need to be returned in its original condition (with tags attached), along with the e-receipt at any K/WOODS Shop at Metro Paragon.

    Exclusions
    - Inner wear (such as underwear) and items such as jewellery, accessories, lifestyle and gifts are not eligible for exchange, refund or return.
    - All sale items are not eligible for exchange, refund or return. 

  1. How do I start a return or exchange? 
    Contact us via our Live Chat (Operating hours: 10am – 9pm) or email us at support@kwoods.com.sg with your order number and reason for return. We’ll guide you through the next steps. 
     

  1. What items are eligible for returns/refunds? 
    Returns are applicable only on regular priced items. Sale items are not eligible for exchange, refund, or return. All returned items must be in their original condition, unwashed, unworn and unaltered, with the tags intact. An inspection will be done to ensure that item(s) are in sellable condition before the refund is approved. Item(s) that does not meet our policy will not be accepted.  
     

  1. When will I receive my refund? 
    Once we receive and inspect your return, refunds will be processed via Metro credit voucher.